Privacy Policy

Last Updated: January 20, 2025

Undefined Productions ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.undefinedproductions.com) or use our services.

1. Information We Collect

Information You Provide:

  • Name, email address, and phone number when you fill out a contact form.

  • Payment details when purchasing our services (processed securely via Stripe).

Automatically Collected Information:

  • IP address, browser type, and device information via cookies and analytics tools.

2. How We Use Your Information

  • To process orders and deliver services.

  • To respond to inquiries and provide customer support.

  • To improve our website and services using analytics tools.

  • For potential retargeting or advertising using cookies (e.g., Facebook Pixel).

3. Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance your experience. We use cookies for:

  • Analytics: Google Analytics helps us understand site traffic and user behavior.

  • Advertising: Facebook Pixel tracks interactions for potential retargeting campaigns.

You can disable cookies in your browser settings, but this may impact your experience.

4. Sharing Your Information

We do not sell your information. However, we may share data with:

  • Payment processors (Stripe) for secure transactions.

  • Analytics and advertising partners (Google and Facebook) for site performance and marketing.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of cookies or data tracking.

  • Withdraw consent for marketing communications.

6. Data Security

We implement security measures to protect your information, including encryption and secure servers.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

For questions or concerns, contact us at info@undefinedproductions.com.