Terms and Conditions

Last Updated: January 20, 2025

Welcome to Undefined Productions ("we," "our," or "us"). By accessing or using our website (www.undefinedproductions.com), purchasing our services, or engaging with us in any way, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

1. Services Provided

Undefined Productions offers video production services, including predefined packages and custom solutions for businesses. All services are subject to availability and agreement.

2. Payment Terms

  • Payments are processed securely through Stripe.

  • All prices are listed in USD and are subject to applicable taxes.

  • Full payment is required upfront for predefined packages. Custom solutions require a deposit, with the remainder due upon project completion.

3. Refund Policy

All sales are final. Refunds are not provided unless agreed upon in writing due to extraordinary circumstances.

4. Intellectual Property

All video content created by Undefined Productions is our intellectual property until full payment is received. Upon payment, ownership of the final video transfers to the client.

5. Client Responsibilities

  • Clients must provide accurate and complete information during the onboarding process.

  • Timely feedback is required to avoid delays.

6. Liability

Undefined Productions is not liable for:

  • Indirect or consequential damages arising from the use of our services.

  • Delays caused by factors outside our control.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

8. Governing Law

These terms are governed by the laws of Canada. Any disputes will be resolved in the jurisdiction of Canada.

For inquiries, contact us at info@undefinedproductions.com.